Refund and Returns Policy
Last Updated: October 4, 2026
At Titan Trucking, we value our customers and want you to be satisfied with your purchase or service. If you are not completely satisfied, please contact us so we can review your request and determine the appropriate solution.
1. Returns
If you purchased a product or service from Titan Trucking that is eligible for a return, you may request a return within 30 days of purchase or delivery, unless otherwise stated at the time of purchase.
Returned products must generally be:
Unused and in their original condition.
Returned with original packaging and accessories, where applicable.
Free from damage caused by misuse or improper handling.
Accompanied by proof of purchase or your order information.
Certain products or services may have different return conditions.
2. Non-Returnable Items and Services
Some purchases may not be eligible for return or refund, including:
Services that have already been fully performed.
Custom or specially prepared orders.
Products that have been used, damaged, or altered after delivery.
Items marked as final sale.
Any other products or services identified as non-refundable at the time of purchase.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
3. How to Request a Return or Refund
To request a return or refund, please contact Titan Trucking and provide:
Your name and contact information.
Order or invoice number, if applicable.
Details of the product or service.
The reason for your request.
Photos or other supporting information if the product was damaged or defective.
Please contact us before sending any item back so we can provide the appropriate return instructions.
4. Refunds
Once your return or refund request has been reviewed, we will notify you of the outcome.
If your refund is approved, the applicable amount will be returned using the original payment method where possible.
Refund processing times may vary depending on your bank, card issuer, or payment provider.
Original shipping or service-related fees may not be refundable unless required by applicable law or the issue was caused by Titan Trucking.
5. Damaged, Defective, or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.
We may request photographs or additional information to help us investigate the issue. If the problem is confirmed, Titan Trucking may provide a replacement, repair, refund, or another appropriate resolution.
6. Return Shipping
Unless an item is defective, damaged upon arrival, or incorrectly supplied by Titan Trucking, the customer may be responsible for return shipping costs.
We recommend using a trackable shipping service for returned items.
7. Exchanges
If you would like to exchange an eligible product, please contact us before returning it.
Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer an alternative solution or refund where applicable.
8. Late or Missing Refunds
If your refund has been approved but you have not received it, please first check with your bank or payment provider.
If the refund remains unavailable after the applicable processing period, contact Titan Trucking and we will assist you in checking the status of your refund.
9. Changes to This Policy
Titan Trucking may update this Refund and Returns Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.
10. Contact Titan Trucking
If you have questions about our Refund and Returns Policy or would like to request a return or refund, please contact us:
Titan Trucking
Address: 123 Example Road, New York, NY 12345
Email: email@example.com
Phone: (555) 555-5555